Ayse Kaya Firat

As the Head of Customer Insights and Analytics at Cisco Cloud Security, Ayse is responsible for identifying key customer and data insights that inform and shape strategic planning from identification of new market opportunities to product expansion. Prior to this role, Ayse was the Director of Customer Success at Cisco Cloudlock, turning customer challenges into opportunities for advocacy and success.

Ayse has a proven track record of successfully developing and managing enterprise client relationships, mining and turning customer data into insights through rigorous analysis, creative storytelling and timely actions. Some of her work has been featured in media outlets such as VentureBeat, the Washington Times, and the Wall Street Journal. Prior to Cisco Cloudlock, Ayse worked as a strategic management consultant for several Fortune 50 companies, specifically focusing on online search, mobile and social media industries.

Ayse holds a Master of Science degree from MIT's Engineering Systems Division, and completed research at MIT Sloan School of Management on Technology Forecasting. She also has a Master of Engineering degree from Texas A&M and a bachelor’s degree from Bogazici University, both in the fields of Operations Research and Industrial Engineering.